(08) 8293 8966 (08) 8293 8966

Specialists in Indoor and Outdoor furniture, made from the best solid hardwood timbers, sourced globally to furnish Australian homes

Return and Refunds Policy

Return and Refunds Policy

Please choose carefully before you buy.

 

We offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product.

 

While we are unable to offer a complete satisfaction guarantee on any of our products, we will always endeavour to keep customers happy and satisfied. If you are unhappy with your furniture or find it doesn't suit, simply return the item, in its original packaging, within 14 days of its arrival and we will refund your purchase. Please ensure you provide us with your original invoice so we can organise your refund as quickly and easily as possible.

 

For faulty products located within our South Australian delivery area we will organise a customer service rep to come out and inspect your goods and see if we can repair your item on site. If we are unable to do this we will organise an exchange of your damaged item.

 

For insterstate orders, If your product is faulty, it will be replaced with an identical product. If we are unable to replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.  

 

Please note: Standard postage fees apply to all return orders that are not faulty. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.  

 

When contacting us about returning your product, please make sure you provide the following details:  

•Your full name  

•Your sales order and invoice number

•Reason why you are returning the product  

•Your instructions informing us how you would like the issue resolved.

  

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

 

If you have any further questions concerning the return of an item please do not hesitate to call us on (08) 8351 1004.

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